Previous incidents

May 2025
May 05, 2025
1 incident

Several Sieve APIs stuck in processing

Downtime

Resolved May 05 at 06:14pm PDT

Job processing issue has been resolved. All jobs should complete normally

1 previous update
April 2025
Apr 07, 2025
1 incident

API requests have slow roundtrip time

Degraded

Resolved Apr 08 at 02:30am PDT

This issue is resolved. A full RCA can be viewed here:

https://docs.google.com/document/d/1h79gU9BnvsVNplL2N7n60Uwq5SLMibGhrfqbMxN66cc/edit?tab=t.0

1 previous update
Apr 06, 2025
1 incident

1 in 20 API requests are hanging or failing with 500s

Downtime

Resolved Apr 07 at 03:00pm PDT

This issue is resolved. Full RCA can be viewed here:

https://docs.google.com/document/d/1KLIZIAYAuy5XgmIy8lInfxQcgT32DyIN4O58gfM3Dsg/edit?tab=t.0

1 previous update
Apr 04, 2025
1 incident

File servers overwhelmed causing dubbing, autocrop slowdowns

Resolved Apr 08 at 03:46pm PDT

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1 previous update
March 2025
Mar 13, 2025
1 incident

sieve/youtube-downloader suffering long queue times, several other functions ...

Degraded

Resolved Mar 13 at 07:10am PDT

We've root caused and fixed the issue, the full RCA is written below:

Root Cause Analysis (RCA) - March 13, 2025

Incident Summary:

On March 13, 2025, between 2:30 AM - 5:30 AM PST, a large push of jobs by our internal team to the sieve/youtube-downloader function caused a queue buildup, stalling customer requests to this function. This overwhelmed the servers responsible for video file CRUD operations, affecting multiple functions that generate and output video files. The issue w...

1 previous update