Previous incidents

Root Cause Analysis (RCA)

Incident Summary:
On [date/time of the incident], our services experienced a disruption due to a database service undergoing automatic maintenance. This maintenance reset the DNS configuration, causing our systems to lose connection to the database. The issue persisted because the affected services did not reestablish the connection properly.

Additionally, certain users experienced degraded performance for approximately 3 hours following the incident. These users h...

The issue is resolved. It was due to an error caused by our DB provider when performing a standard DB operation. We are contacting them to ensure this never happens again, and apologize for any inconvenience caused.